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CORONAVIRUS (COVID-19) INFORMATION

We, at OVP Health, would like each and every one of our patients to know that we are continually monitoring the current status of the coronavirus and are following all CDC guidelines to better ensure your safety. Our COVID-19 Response Team is meeting twice each day to stay up-to-the-minute with this national emergency, and to continually make and adjust plans to provide uninterrupted medical care and counseling services in a safe and effective environment.

Our COVID-19 Response Team has developed a three-tiered plan of cautionary protocols at our outpatient facilities, which is based on the presence, proximity or absence of the coronavirus in each of the counties we serve. These three levels are labeled GREEN, YELLOW and RED, with GREEN indicating no diagnosed cases of coronavirus in either that county or a bordering county; YELLOW indicating no diagnosed cases of coronavirus in that county, but a diagnosed case present in a bordering county; and RED indicating there has been a diagnosed case of coronavirus in the county where the facility is located.

LEVEL RED

  • A COVID-19 case has been diagnosed in the same county in which the OVP HEALTH facility is located. 

LEVEL YELLOW

  • A COVID-19 case has been diagnosed in a bordering county to the county in which the OVP HEALTH facility is located.

LEVEL GREEN

  • A COVID-19 case has neither been diagnosed in the county or a bordering county to the county in which the OVP HEALTH facility is located.

For each level, we have developed a multi-faceted plan with distinct protocols to limit potential exposures to our patients, employees and communities. Our Response Team is closely monitoring the reported cases of coronavirus in our service areas, and is prepared to employ more stringent precautions if deemed necessary.

LEVEL RED

  • Only one person in waiting room and one person in an exam room at a time. 
  • Utilize TytoCare (telehealth) for medical and counseling appointments as much as possible. 
  • Patients need to notify staff in their specific office location that they are there for their appointment and stay in their vehicle or outside at least 6ft from others if outside. 
  • Staff will screen patients per the CDC symptom criteria via phone before patient comes in the building. 
  • Staff will call patients to let them know they can come in. 
  • Limit non patients from entering the office 
  • Staff will have patients sign off on the screening and scan into the patient chart AND do a temperature check on patients. 

LEVEL YELLOW

  • Begin to convert appointments to TytoCare (telehealth), unless patient has technological barriers and cannot utilize Tytocare. 
  • Patients need to call in via phone to their specific location to let the staff know that they are there for their appointments and stay in their vehicle or outside at least 6ft from others. 
  • Staff will screen patients per the CDC symptom criteria via phone before patient comes in the building. 
  • Staff will call patients via phone to let them know they can come in. 
  • Minimal number of patients allowed in waiting room and should be no closer than six feet from each other. 
  • Staff will have patients sign off on the screening and scan into the patient chart AND do a temperature check on patient. 
  • Guide patients on how to download and set up TytoCare to their personal device. 

LEVEL GREEN

  • Screen patients per the CDC symptom criteria guidelines and limit non patients from entering office (see testing criteria). 
  • Use patient questionnaire. 
  • Check temperature on each patient for groups and medical appointments. 
  • Minimal number of patients allowed in waiting room and should be no closer than six feet from each other. 
  • Guide patients on how to download and set up TytoCare to their personal device. 
  • Add as many patients as possible to TytoCare. 

In this web section, you will find a listing of all OVP HEALTH outpatient facilities in West Virginia, Kentucky, Ohio and South Carolina, along with the current level of cautionary protocols we are taking at those locations. This is not intended to scare you, but to assure you we are aware of the latest developments in the spread of COVID-19 in your area, and are taking the appropriate precautions to keep you as safe as possible.

Please do not be alarmed if we ask you to wait in your car to be seen, rather than waiting in a waiting room, or if you notice other precautions we’ve taken for your visit that you have not noticed before. Everything we are doing is to protect your health and safety.

 

In the meantime, we ask that you call the office prior to coming to your appointment if you are experiencing any of the following symptoms:

– Fever
– Cough
– Congestion
– Runny Nose
– Sore Throat

When you show up at our facility, we will ask you a few questions about your current health and take your temperature. We will also ask if you have traveled out of Kentucky, West Virginia, Ohio (or, if you are in South Carolina, if you have traveled out of the state. If you answer “yes,” we will need to know the location to which you traveled.

Additionally, we will ask you if you have an iPhone, iPad or Android device, so we can possibly sign you up for our Telemedicine visits, which would eliminate your need to physically come to our office for a physician visit or counseling. We are finding this technology to be very effective in reducing exposures, while continuing to provide effective care and service to our patients.

The best recommendation at this time from the CDC is to continue good and regular handwashing practices and limit exposure to groups of more than ten people.

We will update this website with new and important information as it becomes available. So, be sure to check back for the latest news.

Stay safe!

 

  

Get In Touch:
1-304-429-1088

For specific office phone numbers, please refer to our locations.

Corporate Office:
300-B Eighth Street,
Suite 201
Huntington, WV 25701

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